❓ Common questions
Do I need an account to browse?
No. Guests and Registered Customers can browse stock listings. An account alone does not unlock bidding — you need a deposit to become a Verified Bidder.
What is a Verified Bidder?
A customer who has made at least one deposit. A deposit turns you into a Verified Bidder, which is the tier required to place ranked proxy bids.
How many bids can I place at once?
Up to five open bids. Each is ranked by precedence, where 1st is the highest priority.
What is a proxy bid?
A bid where you set the maximum amount you are willing to pay. The system bids on your behalf up to that ceiling — you will never be charged more than it.
What does a purchase slot cost?
One purchase slot costs a fixed €550. A €1,650 running balance allows three purchases.
How much do I need in my balance?
At least €550 per bid you want to place. Deposits accumulate into a single running balance and can be topped up any amount, at any time, with no cap.
Can I cancel a bid?
Yes, up to the daily admin lock. After the lock, bids are final for that round. All bid slots are cleared the next day, win or lose.
What happens if I win but don't pay?
Full payment is due within two weeks of a win. If you miss the deadline, the purchase is cancelled and €550 is forfeited from your balance as a cancellation charge.
Can I withdraw unused balance?
Yes, at any time. A €55 fee applies per withdrawal, waived entirely if the balance being withdrawn is under €550.
Do I need to agree to terms for every bid?
Yes. Every bid opens its own dialog box and requires explicit agreement to the forfeiture and service-charge rules. Agreement is per bid, not per session.
What currency are transactions in?
Euro only, into our Ireland-based account. The site may display rough estimates in another currency for convenience, but the actual charge is always the fixed Euro amount.
Are service charges fixed?
Service charges are calculated after a win and disclosed before payment. They depend on the specific car and destination, so they are not known in advance.
What are admin discounts?
Case-by-case discounts applied by an admin to an individual purchase. Every discount is recorded with a note (reason), an approved flag, and the admin username.
How do I track my purchase?
Through the nine-step order tracking system. Each step sends an email: bid placed, auction won, payment made, car acquired, documents shipped, shipment booked, car loaded, in transit, arrived at port.
How do I contact support?
Email support@marautoexport.ie or use the form on the Contact page. We aim to respond within one business day.
💬 Still need help?
Our support team is available Monday to Friday, 09:00 – 18:00 IST. Most enquiries are answered within one business day.